Pretty much the subtext of the letter I sent to the director of the hospital where (then two year-old) Sonny was the victim of malpractice - this happened about 16 years ago. He had cut his finger very badly and was bleeding profusely (not to mention the screaming) and the ER staff made us wait roughly 2 1/2 hours, even though other patients pled with the staff to let him be treated first. At one point both his mother and I were trying to get their attention and they literally turned their backs on us. My letter, I was later told by an HR staffer there whom I knew, was the catalyst that caused a shakeup in the ER. Two nurses were fired and a doctor was permanently rotated out. Sonny still has the scar where he was ineptly sutured.